Privacy

Introduction
This Privacy Policy is designed to help you understand why we collect your personal data and how we use it. We hope everyone will take the time to read it carefully.

This policy relates to all of you who purchase and use our products or services through our outlets (stores), by phone, by apps or through our site.

who we are
The company KONSOLA MONOPROSOPI LTD (decoandbeyond.gr – decoandbeyond.com – andreaskritikos.com) (hereinafter referred to as the “Company”).

Your own security
When you make a purchase from us or use the services we offer, we trust your data. That is why we give you priority, listen and take into account your opinion and your wishes so that we understand your expectations and make sure that they are reflected in our business decisions. We are committed to maintaining your trust.

Our Privacy Policy provides detailed information about when and why we collect your personal information, how we use it and how we process it, how long we maintain it, and how, under what conditions we can share them with others.

Data collection
When you visit one of our points of sale (eg stores, websites, social media), we ask you to provide us with some information about you.

This information may include:

Personal data such as name, address, email address, telephone number and other contact information. This data is collected when you purchase a product from our stores or when you first subscribe to our online services, e.g. when you do a market research, comment on the social media pages (Facebook, Twitter, YouTube), participate in a contest,
Account information, such as username and other identifiers or credentials used to access your online services.
Information about you when examining your insurance application and loans offered by selected third party partners, such as employment data, financial position, information derived from identification documents, such as identity card, passport or driving license.
Device information.
IP address and cookies data.
Location.
Cases in which we ask you to provide us with your personal information:

When you buy products in our stores or through our call center.
When you sign up to use our online services.
When you request to receive updates on marketing promotions.
When you participate in one of our competitions or when you complete one of our customer surveys.
When you sign up for our rewards programs.
When you submit requests.

How we process your personal data
We process your personal data when we are going to enter into a contract with you or for specific purposes, including:

process orders and payments for products and services you have purchased or for a refund.
promotional actions on our products and services or services offered by our partners and which we believe you may be interested in, if we have received your consent to contact you.
We may use and process your personal data if you have given us your consent for the following:

update when a product is available again
to contact you via email or message about our products and services, competitions, promotions, promotions or special events.
for your reward, as part of the Company’s reward programs.

Legal interest
We may use and process your personal data where necessary on our legitimate interests as an enterprise for the following purposes:

to provide support to our customers, to answer and communicate with you about your requests
to answer questions, complaints, demands and comments
to communicate with you about your orders, purchases or accounts
provide you with material that interests you and navigate our sites
to be informed about promotions (on which we rely on your consent), e.g. tailor communications or send targeted messages through social networks and third party platforms
to conduct some analyzes of data, including consumer research, trend analysis and economic analysis
help us understand more about you as customers, about the products and services you consume, the way you consume them and shop them so that we can better serve you
to work, evaluate and improve our activities, including developing new products and services, identifying sales efficiency, marketing and advertising efforts, analyzing and improving our products, promotions, promotions and electronics services and other technologies
to comply with your requests in connection with the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep this file in the removal lists in order to be able to comply with your request)
use or disclose personal information (for example, in relation to a public authority inquiry) where we have a legitimate right or duty
to retain the right to communicate with you regarding past due either directly or through third parties
if you own one of our insurance products
for the protection, detection and prevention of fraud and other criminal acts, claims and other obligations
for network and information security, to take steps to protect your information from loss, damage, theft or unauthorized access.

Compliance with legal obligations
We will use your personal data to comply with our legal obligations, such as:

to find you when you contact us
to verify the accuracy of the data we hold for you
to help a public authority, e.g. police.

For your “benefit”
We will use your personal data for your “benefit” for example:

we may need to contact you if there is a potential risk to your safety from a product that you purchased or revoked.
we use automated information for purposes such as:
personalizing the experience of our visitors in our services over the internet
providing content (including advertising) tailored to your interest and how you browse our services over the Internet
the proper management of our business.
We use this information to help diagnose technical problems and problems related to our services, manage online services, track users of our online services, target advertising, and gather demographic information of you. We use automated information to determine usage patterns and how we can tailor our services to better meet your needs.
We may use the information we acquire of you in other ways for which we inform you at the time your data is collected so that we can adapt our services to better meet your needs.

How we share your personal information
The Company may share personal information within its branches and affiliates. Members of the company receiving this information may not use or disclose the information unless there is consensus.

Our service providers
We work with providers, vendors, insurers, and organizations that can process your personal data on our behalf, provided they comply with the privacy policy. We only share information that allows them to provide our services to us or to facilitate the provision of their services to you. For example, some of our service providers show ads for our products and services as well as for the products of our partners, our suppliers and third parties. Provided that you have given your consent and agree to be informed about our promotions, you may see an online ad placed on the websites you visit or the interactive services you use.

Other organizations and individuals
We may sometimes transfer your personal data to other organizations. For example:

When applying for credit or purchasing an insurance product, we will forward your information to our affiliates. We act as credit intermediary and insurance services are offered by a cooperating insurance company.
If asked, for example, by a public or regulatory authority such as the police or the ministry of labor, then we are obliged by codes of conduct to transfer your personal data.
We can share information with fraud prevention agencies to avoid possible such actions (eg Electronic Crime Prosecution)
Responding to requests from individuals (or their representatives) seeking to protect their legitimate rights or the rights of others.

How we use your information to make automated decisions
Sometimes we use systems to make automated decisions based on personal information we have (or may collect from others) about you or your business. This helps us to ensure that our decisions are quick, fair, effective and correct, based on what we know.

Marketing
When you subscribe to our clientele, we use the information you provide us for a variety of reasons:
let us know about our latest products, services or offers
to contact you if we need to receive or provide you with additional information
to check every so often that you are happy with our products and services.
We may use your personal information to send you marketing messages if you have your consent or a specific reason, for example. let us notify you of a recall of a product you have purchased. So, if you have consented to this, this can be done through a post, e-mail, text messaging, social media. We can also promote products or services with notifications and app ads. This is when we have a business or commercial reason to use your information, even though we will always give you the opportunity to oppose marketing. We may ask you to confirm or update your personal information if you buy new products or services in the future. We will also ask you to do so if there are changes in our business law, regulation or structure. We collect statistics on opening emails and clicks using industry technologies to help us keep track of and improve our online newsletters. You can unsubscribe to general shipments at any time by clicking on the unregister link at the bottom of any of our emails.

Please note that if you withdraw from receiving marketing messages from us, we may continue to contact you about your transactions, account, customer inquiries, and competitions that you may have expressed interest in.

Your Rights
Under the Law on the Protection of Individuals with regard to the Processing of Personal Data and on the Free Movement of Data you have the possibility to exercise the following rights:

Access and Information
You have the right to obtain information about what data we have collected, for what purpose we have collected and for how long we will maintain it.

Correction
You have the right to ask us to correct any inaccurate information about you or to supplement additional information about you.

Restriction and Counterfeit Processing
You have the right to ask us to restrict or exclude the processing of your personal data if you question the accuracy of the information we hold for you if you realize that we process your data in an illegal manner or if you no longer want to receive promotional messages about products and our services.

Portability
You have the right to ask us to transfer your personal data to another organization for you.

Cookies
The “Company” has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are text files that are sent and stored on the user’s computer, allowing websites such as andreaskritikos.com, decoandbeyond.gr and decoandbeyond.com to function seamlessly and without any technical abnormalities, to collect multiple choices users, identify frequent users, facilitate their access to them, and collect data to improve the content of the site. Cookies do not cause damage to users’ computers or to files stored on them. We use cookies to provide you with information and to process your orders while automatically leaving your site. You should keep in mind that cookies are absolutely necessary in order for web pages to function properly and seamlessly.

Delete
Finally, you have the right to ask us in writing to delete your personal data when it is no longer necessary in relation to the purpose that was collected, if you wish to withdraw your consent to the processing of those data and if your data is being processed illegally in violation of the Privacy Policy.

If you wish to exercise these rights, please contact us:

  • By sending an e-mail to: info@andreaskritikos.com
  • By letter to: Kifisias 338, Kifissia – Attica
  • Through our Branch network

Make sure you have all the necessary documents together with your application. Your request will be processed within 30 days of the date of receipt of the application, however this can be extended up to two months when a request is complex or numerous.

Note: Please note that the request is free of charge. However, a “reasonable end” can be applied when a request is clearly unfounded or excessive, especially if it is recurring.